Returns/Refunds

Returns, Refund & Cancellation Policy

​Return Policy

This policy only applies to items that are not personalised. Our return policy lasts for a duration of 7 days from the date of delivery. If 7 days have elapsed since delivery of your product, unfortunately, we cannot offer you a refund.

In order for us to process any return, you must contact us first to obtain a return authorisation. We require a receipt or proof of purchase.

To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Certain items are non-returnable. These include any customised/personalised items, any personal care/personal use items, and gift cards.

Partial refunds are not available due to the nature of our items. Return shipping is at your cost and is nonrefundable.

Refunds (if applicable):

Upon receipt and inspection of your returned item, we will send you an email to confirm its arrival and notify you of the approval or rejection of your refund request.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a designated timeframe.

Sale Items (if applicable):

When a return on a sale item/s is approved, it shall be for the sale amount, not the regular price.

Return of an item shipped with "Free Shipping"

If you return an item or items that were shipped with "Free Shipping" and you are returning items that result in the sale being less than the free shipping threshold advertised at the time, we will deduct the cost of the original shipping (paid by us for any method of shipping) from your refund.

Shipping of Return Items

If your item is approved for a return, please send your product to the following address:

Attn: Bogan Gift Co

P.O. Box 5065 Bundaberg West, Queensland, 4670.

Please note: You are responsible for covering the shipping costs for returning your item. Please note that shipping costs are non-refundable. In the event of a refund, you will receive a refund equivalent to the purchase price of the item, excluding both return shipping expenses and the original shipping charges.

For items valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your item without tracking or insurance. Any items that are not received, and/or damaged will not be refunded.

Faulty Items

If you believe your Items are faulty, please contact us using the details provided on our website with a full description of the fault (including images if possible). If we determine that your Items may be faulty, we will request that you send the item back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the item. We reserve the right to further inspection before deeming a item to be faulty.

If we determine in our reasonable opinion that the item is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with our instructions, or failure to take reasonable care, we will refuse your return and if you choose, we can send the item back to you at your own cost.

If we determine that the item is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise, and we approve this request.

If you fail to comply with the provisions of this clause in respect of defective Items, we may, in our discretion, issue only a partial refund or no refund in respect of such defective Items, provided that nothing in this clause is intended to limit the operation of any warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.

Cancellations By Bogan Gift Co:

Bogan Gift Co may cancel your order if for any reason we are unable to provide you with the ordered item. We will contact you should this occur.

Where payment has already been debited, the full amount will be credited back to your original method of payment. You will not be entitled to claim any additional amounts or seek compensation for any loss, expense, or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

Cancelling Customised/Personalised Orders

You may cancel the order providing:

· the cancellation is requested electronically and;

· the cancellation request is received within 2 hours of payment and;

· special materials have not been purchased for the order and;
· the Item/s is/are only in the design phase and;

· the Item/s has/have not moved into the development/production phase; and

· that Bogan Gift Co cannot provide materials suited to your requirements.

**All approved cancellations incur a 25% cancellation fee. We reserve the right to charge an additional amount for any design services already performed and materials used at the date/time of your cancellation.